We're always here for you.
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At Katana blaze, we specialize in A+ customer service no questions asked.
We've been doing this for almost 10 years and one thing we know best is keeping customers happy and wanting more. We would not be able to achieve that without having some of the most exceptional customer support in the industry.
If you have any questions or concerns about your order, our products, or anything else, please don't hesitate to contact us. Our friendly and knowledgeable customer service team is always here to help.
You can reach us by email at Hello@KatanaBlaze.com, or by phone at [Call us at 786-580-3802].
Our customer service hours are [M-F 10-4 pm EST.]
If you call outside of these hours, please leave a message and we will get back to you as soon as possible.
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!